Safety to Gain Trust

Organisational trust: the keystone to patient safety.

Trust is an essential part of health care-not only between clinicians and patients but also between staff and management. Research shows us that trust has a beneficial impact on many aspects of working life, including job satisfaction and organisational effectiveness, and both these factors have been shown to affect the quality of patient care. In addition, trust will now be the keystone for an...

Progressive automation to gain appropriate trust in management automation systems

This paper summarizes the work of the working group on “Progressive Automation” at Dagstuhl-Seminar 09201 “Self-Healing and Self-Adaptive Systems”, May 5th – May 10th 2009. In many management automation scenarios, the involved people (both developers and users of the MAS) tend to not understand all the effects of automation well. This is a problem, because both undertrust and overtrust have neg...

Trust me , I ’ m an Entrepreneur ! Can Trust Help SMEs to Gain the Credit They + eed ?

ORGANISATIONAL MATTERS Organisational trust: the keystone to patient safety

Trust is an essential part of health care—not only between clinicians and patients but also between staff and management. Research shows us that trust has a beneficial impact on many aspects of working life, including job satisfaction and organisational effectiveness, and both these factors have been shown to affect the quality of patient care. In addition, trust will now be the keystone for an...

Citizens ’ safety , business trust and Greek police

This article examines the possibilities for the Greek police to use performance measurement. The article first presents the context from which the monopoly of the state police began to be questioned. It briefly describes the development and essential trends in this type of evaluation for police forces in Great Britain, the initiator of quality reforms in the public sector in Europe and where co...